General Terms & Conditions and Privacy Policy

All order processing will be delayed as we are CLOSED December 22 - January 14. Reopening Jan 15 at

10 am

Bentley Cycle Inc General Terms & Conditions and Privacy Policy

Our website is intended to help you have the best shopping experience possible. We make every effort to maintain current, accurate prices in our online catalogue and strive for accuracy and timeliness with all information offered. Where there is a discrepancy, the in-store price will be honored, pictures may vary, and mistakes may happen. We regret any inconvenience this may cause or create.

Clearance or sale items are always non-returnable.

Bike sales are always non-returnable.

Bikes are sold fully assembled by a Certified Bike Mechanic. Accessory or parts installs are not included. Electra bikes include kickstands, other companies do not.

Orders are generally 1 to 4 business days to process, or longer depending on volume on date of order. We are CLOSED Sunday and Monday and Long Weekends, We process online orders Tuesday thru Friday.

We will message a date and time for Curbside or In-store Pickup

If you are unsure about your order please contact our online sales team Tuesday Thru Friday @ 403-748-3176.

Our Privacy Policy

We take your privacy very seriously and carefully protect any and all information entrusted to us. We only collect information that helps serve you better and that you voluntarily provide. We do not share your information with anyone else unless you approved of such sharing in advance. We will never sell your information.

What types of information do we collect? The following types of information may be collected at this website and in-store (if you volunteer)

• Your e-mail address
• A password to access our web store
• Your phone number via text or phone call
• Your first and last name
• Your street address, city, province and postal code
• Pertinent information specific to an event or activity (where relevant)

What we do with your email address or communication via text?

• You may receive periodic emails from us with information on new products, services, or upcoming events
• You can decide at anytime to stop or OPT our of receiving such messages by contacting the store via text, email, calling, or writing us. Please ensure you include your complete name, address, and all email addresses that may be associated with your record. Email us [email protected], phone us 403-748-3176
• You may receive correspondence via text, email or phone call. This may be for bike repair quotes, new bike quotes, orders ready for pickup, you left something behind at the store, your bike may be due for service, product recalls.
• Data message and messaging rates may apply.
• We will never use or send BOTS, SPAM messages, etc.
• We will not sell, trade, rent or otherwise provide your personal date to 3rd parties.
• By submitting, you agree to receive text messages at the provided number from Bentley Cycle Inc. Standard message and data rates may apply. You have the right to OPT-OUT receiving messages at any time. TO OPT-OUT, reply "STOP" to any text message you receive from us